Powerful Communication
Why Words Matter
Kathy Mills Chang

In this webinar, Kathy Mills Chang talks about how “words matter” especially in regard to patient communication.  Many discontinue care simply because the patient believes you’re indifferent to their needs. Many inactive files result from dissatisfied patients who were unwilling to complain.  Selling healthcare is based on the rapport established between the doctor/staff and the patient. This webinar presentation covers it all.