In this webinar, Lynette Contreni, from her experience in helping doctors process many thousand s of claims, indicates the chiropractor relies too much on patient EOBs to tell them how claims should be paid. This is the opposite of what should happen. Offices must have information about the patient’s policy and knowledge about the insurance carriers to evaluate the EOB for proper payment. This is one webinar that the doctor, and most importantly, the staff need to watch.